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Customer Support
e11 help desk software
for customer service and support via email, web, phone
and fax. Your customers can create and update tickets
via email or web based interface. e11 is 100% web based
help desk software. A proven solution supporting more
than 300,000
users, e11 help desk would give you access to reduce
turnaround time. Now available with new features like
integrated self help portal, discussion board, ticket
threading, customer portal, automated FAQ, Active Directory
integration,
Escalation and Routing rules management and ticket
queue management. With e11 help desk software you can
transform your cost center to a revenue center! See also Admin and Rep Manual.
Help Desk (Education Campus, IT/MIS
Department)
e11 help desk software
for driving your IT department's help desk. Multi-channel
(telephone based, email based, web based etc) support
for Asset tracking, inventory management & SLA management
keep tabs on your equipment and its service levels.
Now with ITIL based trouble ticket management, LDAP, Active
Directory support, integrated windows login, multi department,
multi location and security level management and reports.
Call Centers
e11 help desk software
for Call Centers, Customer Support Centers for managing call
logging, tracking, customer service management, trouble ticket, contact management,
campaign management & auto conversion of emails
to tickets. Start your own support site for your customers
by enabling it with e11 helpdesk software.
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