Business
Process Mapping and Consultancy
In
today's ever-changing economic climate, it is imperative
that companies understand how they can use helpdesk
as a competitive differentiator. Moreover, technology
spending is being closely guarded and it is crucial
that potential new solutions are supported by a
solid business case to justify the cost of deploying
and maintaining any technology solution.
Our business consultants can help. By conducting
detailed assessments of business processes within
your organization with the participation of primary
stakeholders, we can identify key opportunities
to generate value from a helpdesk solution, assess
operational readiness for helpdesk solutions, and
provide a clear articulation of the ROI.
Whether the assessment shows strong business practices
are already in place, or identifies opportunities
for improvement, our consultants provide you with
the strategy and an executable plan to optimize
enterprise profitability, improve customer satisfaction
and reduce costs. e11 help desk consultants achieve this through
their industry specific domain expertise, extensive
technical experience, leveraging best practices,
and the knowledge gained from deploying helpdesk
solutions for a number of customers.
Our business consulting services include:
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Business
Value Assessment
: This three-day on-site
workshop is designed to help you understand
and articulate the quantifiable value that
a CRM solution will provide your company.
The assessment is based on interviews with
key customer service, marketing, and finance
personnel to understand business processes,
company financial data, and operational metrics.
At the end of this workshop, you have a clearly
articulated and documented ROI, as well as
an outline of a deployment plan.
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Business
Opportunity Assessment :This is a
two week, in-depth strategic assessment designed
to look at how your company can use CRM as
a competitive weapon. Through this engagement,
we will evaluate your business processes,
and map them against your business objectives
and industry best practices to help you understand
how you can use helpdesk to dramatically improve
your company's performance. At the end of
this assessment, you will clearly understand
how your customer service model measures up
to others within your industry. In addition,
you will have a strategy for transforming
your customer service model into competitive
advantage, as well as a complete roadmap for
successful deployment of an enterprise level
CRM solution. |
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