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User
access to open and closed requests, requisitions,
purchase orders and inventory. |
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Users
have the option of either using online helpdesk
or send requests via email. All the emails shall
be automatically logged into the system and unique
ticket number generated. Users can keep track of
their emails, phone calls, fax, etc. via online
helpdesk. |
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Empowers
users and reduces workload on helpdesk and support
personnel. |
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Users
report their own problems. |
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Any
number of users may access the e11 helpdesk through the User
Access module. |
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Easy
to use customer interface shows a brief synopsis
of all open tickets upon login. |
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Number
of open tickets is reported to customer upon login. |
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Customer
can create new tickets with unique ID numbers. |
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Customer
can keep track of the progress of open tickets at
all times |
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Open
tickets display shows the date the ticket was generated,
the subject of the ticket, status of the ticket
and the support rep's name who is working on the
ticket. |
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Tickets
which have been answered and closed are kept on
file so the customer can easily reference them in
the future if necessary. |
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Open
and closed tickets can be viewed in detail by simply
clicking a button. |
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Status
of tickets is color coded for quick reference. |
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Customer
can update their support account information (email
address, password, etc.) at any time. |
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Your
custom FAQ pages are available to your customers
by simply clicking on a link from within customer
interface. |
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Emails
are sent to the customer when they create a new
ticket and when your department replies to their
tickets. |
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