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Get Your CRM to Work the Way You Do, Not The Other Way Around |
15
Mar 2006 |
In
his book, CRM at the Speed of Light, Paul Greenberg faces the
question, how do you avoid lagging and ultimately the loss of
customers when they are moving lightning fast, demanding constant
changes in the speed required to complete their transactions?
To
know more click..... |
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Strategic CRM can support business growth |
20
Feb 2006 |
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Small
businesses often believe the benefits of CRM are beyond their
reach. Although these companies have a lower turnover and a
smaller workforce than large enterprises, they often have the same
business processes, the same disparate back- office systems and
the same complexity as large companies.
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know more click.....
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On-Demand Or On-Premise CRM-Which is Right For You? |
17
Feb 2006 |
A
tremendous amount of confusion exists about the comparative value
of on-demand versus on-premise CRM software. On-demand CRM is
fundamentally a deployment option, with attributes that make it a
suitable option for some businesses, but many companies are unsure
about whether or not it is appropriate for them.
To
know more click..... |
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The changing CRM world |
11
Jan 2006 |
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In the
post-high-tech era, the next level of business is about listening
to the customer, and the value of technology in that scenario will
be in reducing the big job of capturing customer input and
collating it to make it accessible to people who design, make and
market products.
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know more click.....
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IT Help Desk to ITIL Service Desk
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7 Nov 2005 |
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The terms
Help Desk and Service Desk are generally used interchangeably. As
defined by ITIL, however, the service desk name signifies the move
to a broader, centralized role for front line support. Unlike the
typical help desk, the ITIL service desk is fully integrated with
all ITIL service management processes - including incident,
problem, change, configuration, and service level management -
across the organization.
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know more click.....
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Turning CRM into Success
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5 Sep 2005 |
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With 80% of
CRM projects failing to deliver the promised benefits, it's not
surprising that many companies see retention as too difficult to
measure or manage.
To
know more click.....
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