One of the unique modules in e11
help desk software is its high performance
web-based email response management system enabling
you to efficiently organize the customer service
process and provide faster and better quality answers
to customer questions.e11 email management tool
facilitate response accuracy and quality; personalize
the customer experience and reduce service and support
cost and powerful email routing and workflow process.
e11 mail automatically lets you insert mails in
the ticket and generate unique number. It also lets
you track each and every interaction sent by your
customers via mails, helpdesk, phone or fax.
Easy and Efficient Email Response Management
e11 help desk software increases the efficiency of individual representative
as well as the entire email management and response
activity. Flexible queues and routing rules assure
that email gets to the right customer care representative
while customer interaction history, an integrated
knowledge base and pre-response templates are immediately
available in a dual pane interface allowing representative
to respond rapidly and in a personalized manner
to all inquiries.
Got 1000s of mails to answer? No problem,
implement e11.
e11 help desk software assures that you are always on top of your email,
no matter the workload. Existing e11 help desk
software customers have
demonstrated an ability to receive burst traffic
of over 5,000 email messages per hour, and respond
to individual emails in less than 60 seconds. So
no matter how many interactions you are receiving,
e11 will be geared for that.
Reduce email volume and boost customer care
capacity
e11 help desk software also allows you to drastically reduce the volume
of incoming email through integrated virus and spam
filters as well as a fully-customizable "self-learning"
Web Self-Service
site that seamlessly blends with your existing web
site to dynamically generate and publish FAQs.
Visit the demo to see all the features live or Contact
us for more details.
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