e11 help desk software is powered by a state of the art knowledge
management engine. Knowledge Management Engine
enables call centers, help desks, and other
support organizations to continually capture,
create, and refine solutions as a natural
part of the workflow. As solutions are added
to the knowledge base,
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they become immediately available for shared
use across multiple channels, including phone,
email, and the web. Deployment of e11 Knowledge
base solution provides organizations to deliver
fast, accurate and consistent answers, improve
support levels to internal and external customers
and increasing customer satisfaction.
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Using e11
Knowledge Management System organization worldwide
is able to:
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Lower costs: Results
in an immediate return on investment
by lowering operating costs and maintaining
current staffing levels.
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Expand capacity: Increases
inquiries per representative and brings
efficiency to the problem-solution workflow.
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Retain customers: Reduces
hold times, resolves issues faster,
delivers precise answers, and offers
self-service
options for long-term customer loyalty.
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| Capabilities
of e11 KM Engine |
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