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Home > Solutions > Pricing Policies > e11 help desk software License

General

There are no restrictions in number of users using e11. Use of e11 Help Desk Software is bound by following rules and regulations:

You can use e11 Help Desk Software only on a single website, for example www.yourwebsite.com/support. In case you want to use e11 Help Desk Software in your intranet, you can use e11 only on a single http address, for example http://helpdesk/admin.

e11 Help Desk Software can be installed on a single server only. Contact us in case you want to install e11 on multiple domain or/and multiple servers.

Every license is perpetual license till the time above two conditions is met.

You need to inform http address or domain name information to us.

You have non exclusive and non transferable rights to use e11 Help Desk.

Refund Policy

Value One strives to provide the very best in eCRM software solutions. We work hard to ensure our software and supporting materials deliver the features and functions that people need and we carefully test our products to be certain we meet these criteria.

Value One refund policy is only applicable for e11 Unlimited Rep License Versions. If you determine that our software does not work as expected, we recommend you either contact us to arrange a refund (if you purchased the product from our website within the past 30 days) or follow the refund policy of the reseller from whom you purchased the software. All refunds are processed with in 4-6 weeks of receiving the refund request. Refund happens only via check. If you choose to charge back credit card, Value One will deduct 8% towards processing fee. Thank you for trying our products.