from the main menu bar.e11 Help Desk Software Manual for customer support & service software
|
To add an announcement:
1. Click from the main menu bar.
2. On the View Settings page, click Announcement 
.
3. View Announcement Details page opens, as shown in the Figure 4-1-1. This page shows the list of announcement topics along with their dates of publish.
Tip: You can also click on from the toolbar to access the View
Announcement Details page directly.
Note: You can view the announcements details by clicking on the respective topic.
You can also modify and delete the announcements from this page.
4. Click 
to open Add New Announcement page. Enter
information in the required fields as shown in the Figure 4-1-2:
|
Required Fields |
|
|
Field |
Description |
|
Announcements For |
Choose whether the announcements will be displayed in the Representative section, Client section or Both by selecting the corresponding radio button. |
|
Publish Date (Hrs:Min:Date) |
Specify the publish date
(current date or a future date) by clicking |
|
End of Publishing Date (Hrs:Min:Date) |
Enter the date and time of the announcement. The information will not be displayed after this date. |
|
Topic |
Enter the title for the announcement. The title should not be more than 100 characters including spaces. |
|
Announcement |
Enter the announcement content. The announcement content should not be more than 100 characters including spaces. |
Note: Incase you want to provide spaces in the Topic you can use underscore.
If the Announcement content is more than 100 characters you can use the Extended Announcement, optional field.
5. Click 
to save this information.
and time (24-hour clock) from the drop-down
menu of the announcement as shown in the Figure 4-1-2. The information will
be displayed after this date.