from the main menu bar.e11 Help Desk Software Manual for customer support & service software
|
To add an auto responder:
1. Click from the main menu bar.
2. On the View Settings page, click Auto Responder
.
3. View Auto Responder page opens, as shown in the Figure 2-1-1. This page will show the default system as well as the new auto responders with their subject.
Tip: You can also click on 
from the toolbar to access the View Auto
Responder page directly.
4. Click 
to open the Add Auto Responder page. Enter
information in the required fields, as shown in the Figure 2-1-2:
|
Required Fields |
|
|
Field |
Description |
|
Name |
Name for the auto responder. |
|
Subject |
Subject of the auto responder E-mail. |
|
Message Field |
Message text, by default plain text formatting is used. You can format the text in HTML, as shown in the Figure 2-1-2, by clicking HTML. |
Note: Predefined Variables are the system variables that can be used in the responder, while creating the auto responder message, as shown in the Figure 2-1-2. Click on a variable to insert it to the message field. The values are substituted later on from the client’s profile section of the system.
Click
on Spell Checker 
to check the spellings of your ticket.
Tip: Articles or predefined answers
can also be migrated from the Answer Book by clicking on Migrate in the Answer
Book
.
You
can also add figures in the auto responder by clicking on Attach a File 
and then clicking 
to select a figure from your PC. After
selecting, click 
and then
.
5.
Click 
to save the information.
Example: Suppose you want to add an
auto responder to acknowledge the client whenever the client sends e-mail. To
do so, enter the auto responder name, such as All New Request, and a subject
for the auto responder e-mail, as shown in the Figure 2-1-2. Then enter the message text for
the auto responder with the help of predefined variables, as shown in the Figure 2-1-2.
Click on a variable to insert it to the message field. The values are
substituted later on from the client’s profile section of the system. Click.