to open Customize Language page, as shown in
the Figure 3-11-1.e11 Help Desk Software Manual for customer support & service software
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Using this feature, you can manage the language. This option allows you to add and remove a language in the login page drop-down. The importance of this feature is that clients can create tickets in the language of their choice and your representatives will be able to respond to the clients’ queries in the language of their choice by selecting a particular option while logging in to the representative section.
To add a language:
1. Open Configure Your Helpdesk page.
2. Click Add a Language to open Customize Language page, as shown in
the Figure 3-11-1.
Tip: You can also click on 
from the toolbar to access the Customize
Language page directly.
3. Select a language from the Available Languages by clicking
on it and click 
to add it to the Selected Languages box.
4. Click 
to add it to the login page drop-down.
To remove a language:
1. Open Customize Language page.
2. Select a language from the Selected Languages box by
clicking on it and click 
to delete it.
3. Click to remove it from the login page drop-down.