to open Add URL page, as shown in the Figure 3-2-1. e11 Help Desk Software Manual for customer support & service software
|
This functionality enables you to link any third party web application to clients’ database like accounting packs/inventory management and asset management. This link will be available in client profile as well as client history section. The linked site will accept certain parameters, such as username and a value for that parameter, and enable the user to login.
Example: Suppose you want an existing accounting application hosted at http://www.youraccounting.com, which displays clients financial details on the basis of User Name (attribute value as sent by name specified in parameter name section) then you can create a Global URL to link that accounting package as follows http://www.youraccounting.com.
Note: This feature is useful in viewing other related details online.
To add a global URL:
1. Open Configure Your Helpdesk page.
2.
Click Add Global URL to open Add URL page, as shown in the Figure 3-2-1.
Tip: You can also click on 
from
the toolbar to access the Add URL page directly.
3. Enter information in the required fields:
Required Fields |
|
Field |
Description |
|
URL |
The URL address. |
|
Parameter Name |
Name of the parameter that you want to pass. |
|
Attribute |
Name of the field to be picked from the database. |
|
Display Name |
Name for the link. |
4.
Click
.
