Annexure

Create New Tickets by E-mail

These are the pre requisites:

1.      Configure your support e-mail account.

2.      Schedule a cron job on your server. Cron Jobs allow you to schedule a job that need to be executed periodically. It is a process that runs in the background and performs a specified operation at predefined times - for example, to send out a notice every morning.

Update Ticket by E-mail

These are the pre requisites:

1.      Reply to auto responder [Text of auto responder, including subject Ticket ID]