to open the Answer Interface page. Enter the
information in the required fields, as shown in the Figure 6-4-1:e11 Help Desk Software Manual for customer support & service software
|
Answer Interface allows you to change the settings that appear when the client or representative clicks on any of the questions under the Frequently Asked Questions section in the Self Help interface.
To customize the Answer Interface:
1. Open the Public Self Help Interface.
2. Click on to open the Answer Interface page. Enter the
information in the required fields, as shown in the Figure 6-4-1:
Required Fields |
|
Field |
Description |
|
Create Ticket Title |
Text to be displayed as Create Ticket title. |
|
Create Ticket Button Title |
Text to be displayed on the Create Ticket button. |
3. You can also add information in the optional fields.
Field |
Description |
|
Display Search Box For New Search |
Check this box to display the Search box in the result window. |
|
Search Title |
Text to be displayed as the Search button title. |
|
Search Button Title |
Text to be displayed on the Search button. |
|
Answer Display Section |
Check the respective boxes to display the question and other attachments in this interface. |
4. Click 
to save the Answer settings.
Note: The Answer settings will be displayed in the Self Help, as shown in the Figure 6-4-2.
