to open View Company Details page.e11 Help Desk Software Manual for customer support & service software
|
This section allows you to specify the profile of your company, such as Company Name, E-mail and Company Address. It also helps you to specify the logo of the company.
To specify the company details:
1. Open Configure Your Helpdesk page.
2. Click Company Details to open View Company Details page.
Tip: You can also click on from the toolbar to access the View Company
Details page directly.
3. Enter information in the required fields, as shown in the Figure 3-4-1.
Required Fields |
|
Field |
Description |
|
Company Name |
Name of the company. It is used in auto responders. |
|
|
Default e-mail address of the company for auto-responders and notifications. |
|
Product Name |
Name for the product, such as Helpdesk and Customer Support. |
|
Long Date Format |
Long date format for active bar date. |
|
Short Date Format |
Short date format for ticket. |
|
Footer Note |
Information to be displayed at the bottom of each page. |
|
E-mail Footer |
Information to be displayed at the bottom of all outgoing e-mails. |
4. You can also add information in the optional fields.
Optional Fields |
|
Field |
Description |
|
Address |
Address of the company. |
|
City |
City, where the company is located. |
|
State |
State, where the company is located. |
|
Country |
Country, where the company is located. |
|
Zip Code |
Zip Code or Pin Code. |
|
Phone |
Phone number of the company. |
|
Fax |
Fax number |
|
Note |
Any other information. |
5.
Click 
to save the information.
Note: You can also upload logo and
title of the company that should be displayed on the Helpdesk and the Login
page. Click
to select the file from your Computer and enter the Logo Description, as shown
in the Figure 3-4-2. Click 
to upload.
