e11 Help Desk Software Manual for customer support & service software
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The Helpdesk feature provides the option to create support tickets on behalf of clients and monitor them until they are solved. Using this feature, you can customize the look and feel (color settings and labels) and enable/disable the various features for the both client and the representative interfaces.
Enable/Disable Functionalities
Representative Functionalities
Color Settings (Clients/Representatives)
Display Settings (Clients and Representatives)
Customize (Clients/Representatives)