of the SLA Type to be modified.e11 Help Desk Software Manual for customer support & service software
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This section helps you to customize Add SLA page for adding a Client SLA by adding attributes. You can also manage these attributes from Show/Modify attributes of SLA type page.
To add an attribute:
1. Open the Client SLA Type page.
2. In the Client SLA Type page, click on Modification for SLA
Attributes of the SLA Type to be modified.
3. Show/Modify attributes of SLA type page opens, as shown in the Figure 14-3-1. This page will show you the attribute label, its field type and whether that attribute is required field or searchable or both.
Note: You can view the Trash 
in Show/Modify attributes of SLA type page,
only if there is a deleted attribute.
To
disallow editing of the selected attribute(s) in the Show/Modify attributes of
SLA type page, select Display Only from the 
drop-down menu or select Allow Editing to
allow doing changes. To hide attribute(s) in the Add New Asset page, select Display Off from the
drop-down menu.
4. Click 
.
To know more about adding an attribute, click here.
To modify an attribute:
1. Open the Show/Modify attributes of SLA type page.
2. Click on the Caption to be modified.
3. To know more about modifying an attribute, click here.
To delete an attribute:
1. Open the Show/Modify attributes of SLA type page.
2. To know more about deleting an attribute, click here.
To recover an attribute:
1. Open the Show/Modify attributes of SLA type page.
2. To know more about recovering an attribute, click here.
Tip: You can delete an attribute
permanently by clicking 
in the Deleted Items page. A confirmation box
pops-up. Click 
.
To
view the active attributes, click 
.