to open Customize Client Screen page, as
shown in the Figure 3-9-1.e11 Help Desk Software Manual for customer support & service software
|
This option allows you to customize the label in the clients’ and representatives’ screen.
To customize label in the client screen:
1. Open Configure Your Helpdesk page.
2. Click Customize Client to open Customize Client Screen page, as
shown in the Figure 3-9-1.
Tip: You can also click on 
from the toolbar to access the Customize
Client Screen page directly.
3. To customize, select a section from the drop-down menu, as shown in the Figure 3-9-2.
4. Change the display text in the Modified Value, which you want to be displayed in the Original Value, as shown in the Figure 3-9-3.
Note: Default Value is the system default text.
Original Value is the current text that will be displayed in the Helpdesk.
Modified Value is the new display text that will become the original value.
5. Click 
to save the information.
Tip: You can restore the default value
by checking the box and clicking 
.
To
revert to the original value, check the box and click 
.
Click
to get back all the default values.
Click
to revert to the original values.
Note: Similarly, you can customize
label in the representative screen. To customize, click Customize
Representative 
in the Configure Your Helpdesk page and then
follow the steps 3 to 5 as mentioned above.