Dynamic Reports

This section allows you to import and delete attributes in the Report Criteria section of the Ticket Management Report (Step 1) page.

Import Attributes

Delete Attributes

Import Attributes

To import attributes:

1.      Open the Report page.

2.      In the Report page, click Dynamic Reports .

3.      View/Update Attributes page opens, as shown in the Figure 7-14-1. This page will show you the caption name with its field type.

Figure 7-14-1: View/Update Attributes

4.      Click Import Attributes .

5.      A pop-up appears. Check against the Caption to be imported, as shown in the Figure 7-14-2 and click Import Attributes .

Figure 7-14-2: Import Attributes

Delete Attributes

To delete attributes:

1.      Open the View/Update Attributes page.

2.      In the View/Update Attributes page, check against the attributes to be deleted, as shown in the Figure 7-15-1.

Figure 7-15-1: View/Update Attributes

3.      Click . A confirmation box pops-up. Click  to confirm.