E-mail Notification

E-mail Notification automatically sends all notifications related to a ticket, when a ticket is assigned or reassigned to you or pulled by another representative.

To get an E-mail notification:

1. Open System Rule page.

2. Click E-mail Notification to open View Email Notification page.

Tip: You can also click on from the toolbar to access the View Email Notification page directly.

To know more about E-mail notification, refer to E-mail notification in the Representative section.