to open the FAQ Interface. Enter the
information in the required fields, as shown in the Figure 6-2-2:e11 Help Desk Software Manual for customer support & service software
|
Frequently Asked Questions (FAQ) Interface allows you to change labels (for Search Button Title, Search Title and FAQ Title), as shown in the Figure 6-1-3. You can also select categories of articles and number of questions to be displayed in the Self Help Interface of the Frequently Asked Questions section using the FAQ Interface.
To customize the FAQ Interface:
1. Open the Public Self Help Interface.
2. Click on to open the FAQ Interface. Enter the
information in the required fields, as shown in the Figure 6-2-2:
Required Fields |
|
Field |
Description |
|
Search Title |
Text to be displayed as Search Button Title. |
|
Search Button Title |
Text to be displayed on the Search button. |
|
FAQ Title |
Text to be displayed as the FAQ title. |
|
Select Categories |
Select the categories of articles to be displayed in the Public Self Help of the Frequently Asked Questions section. You can also specify that the categories, sub-categories, questions, and answers should be displayed in the FAQ Section or not, by checking the respective boxes. |
|
No. of Questions to Display |
Select the number of questions to be displayed under each category from the drop-down menu. |
Note: Click on Select Categories to
open the Category pop-up. Check the boxes against the categories to be
displayed in Self Help, as shown in the Figure 6-2-1. Click 
to confirm.
3. Click 
to save the FAQ settings.
Note: These FAQ settings will be displayed in the Self Help, as shown in the Figure 6-1-3.
