to open the Find Interface page. Enter the
information in the required fields, as shown in the Figure 6-3-1:e11 Help Desk Software Manual for customer support & service software
|
The Find Interface is used to customize the display of searched results in the Self Help Interface.
To customize the Find Interface:
1. Open the Public Self Help Interface.
2. Click on to open the Find Interface page. Enter the
information in the required fields, as shown in the Figure 6-3-1:
Required Fields |
|
Field |
Description |
|
Result Title |
Text to be displayed as Searched Result title. |
|
No. Of Results found to Display |
Select from the drop-down menu how many found results should be displayed. |
|
Create Ticket Title |
Text to be displayed as Create Ticket title. |
|
Create Ticket Button Title |
Text to be displayed on the Create Ticket button. |
3. You can also add information in the optional fields.
Optional Fields |
|
Field |
Description |
|
Display Search Box For New Search |
Check this box to display the Search Box in the result window. |
|
Search Title |
Text to be displayed as the Search button title. |
|
Search Button Title |
Text to be displayed on the Search button. |
4. Click 
to save the Find settings.
Note: This Find settings will be displayed in the Self Help, as shown in the Figure 6-3-2.
