IP Based Access

IP Based Access allows you to specify the IP address(s), which you want to allow or deny in the administrative/representative and client section. These IP address(s) can be entered on the basis of Single Computer, Range of Computers, and Multiple Computers.

Add IP Address(s)

Delete

Add IP Address(s)

To add IP address(s):

1.      Open Configure Your Helpdesk page.

2.      Click IP Based Access to open View IP Addresses page, as shown in the Figure 3-10-1. This page will show you the IP address(s) with their status (Allow or Deny) and the section in which they are allowed or denied access. It will also show you the date and the name of the representative who added the IP address.

Figure 3-10-1: View IP Addresses page

3.      Click  to open the Add IP Address page.

4.      Select the administrative/representative or client section from the drop-down menu, under which you want to allow or deny the IP address(s), as shown in the Figure 3-10-2.

5.      Choose whether to allow or deny the IP address(s) by selecting the radio button, as shown in Figure 3-10-2.

6.      Enter the information in the required fields, as shown in the Figure 3-10-2.

7.      Click  to add IP address(s).

Figure 3-10-2: Add IP Address page

Delete IP Address(s)

To delete IP address(s):

1.      Open View IP Addresses page.

2.      Check the box against the IP address(s) to be deleted, as shown in the Figure 3-10-3.

Figure 3-10-3: View IP Addresses page

3.      Click . A confirmation box pops-up. Click  to confirm deletion.