e11 Help Desk Software Manual for customer support & service software
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Report is a collection of facts created on the basis of a database. Manage Your Report section helps you to create and manage customized reports such as the Ticket Management Report for viewing reports related to tickets, Service Level Agreement (SLA) Report for viewing client SLA violations. You can also view the performance of representatives using the Performance Report and the Worktime Report for viewing the time that is devoted to an individual client or a client under corporate account by the representatives to solve their problems.