of the SLA Type to be modified.e11 Help Desk Software Manual for customer support & service software
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To modify a Client SLA Type:
1. Open the Client SLA Type page.
2. In the Client SLA Type page, click on SLA Updation of the SLA Type to be modified.
3. Modify the SLA Description and click 
to save the changes.
Note: You cannot modify the SLA Type Name.