Public Self Help

Public Self Help is the online help that allows your clients and representatives to get online support, 24-hours a day. All the articles, which are selected, to be available for both client and representatives in the Answer Book, are displayed in the Public Self Help. Clients must be encouraged to use the Self Help before creating a ticket, as this will save their time and they will get instant answers. Self Help will also help you in reducing your Helpdesk tickets. Your clients and representatives can access the Public Self Help from the URL http://e11online.com/helpdesk/selfhelp/index.php. Click on the links below to know how to customize the layout and content for Self Help.