to open the Deleted Articles View page of
that category or sub category.e11 Help Desk Software Manual for customer support & service software
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To recover an article:
1. Open Answer Book page.
2. Select the category or sub category of the article you want to recover. The selected category or sub category window opens, as shown in the Figure 1-2-1.
Note: You can also search for an article.
3. Click to open the Deleted Articles View page of
that category or sub category.
4. To recover the article, check the box against it, as shown in the Figure 1-5-1.
5. Click 
to recover the article, a recover
confirmation box pops-up. Click 
to confirm.
Tip: You can delete an article
permanently from the answer book by clicking 
on the Deleted Articles View page. A
confirmation box pops-up. Click .
To
view the active articles, click 
.