.e11 Help Desk Software Manual for customer support & service software
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To search for an article:
1. Open Answer Book page.
2. Enter the keyword to search for an article, as shown in the
Figure 1-6-1 and click Search .
Note: For easy retrieval of articles, they are fully indexed using keyword phrases. Subject is used as a keyword in the Answer Book. All key phrase searches are done first on the basis of subject (question) field/Category and then the text of the articles.
3. The searched results will be displayed, as shown in the Figure 1-6-2.
