to open the Support Ticket Interface page.
Enter the information in the following fields, as shown in the Figure 6-5-1:
Support Ticket Interface customizes the Ticket Creation Interface for the client to submit a ticket for his query.
To customize the Support Ticket Interface:
1. Open the Public Self Help Interface.
2. Click on to open the Support Ticket Interface page.
Enter the information in the following fields, as shown in the Figure 6-5-1:
Field |
Description |
|
Display Search Box For Search Again |
Check this box to display the Search box. |
|
Search Title |
Text to be displayed as Search button title. |
|
Search Button Title |
Text to be displayed on the Search button. |
|
Display Existing Login Screen |
Check this box to display Existing Login Screen. |
|
Existing Login Title |
Text to be displayed as Existing Login Title. |
|
Display Client Detail Screen |
Check this box to display Client Detail Screen. |
|
Client Detail Title |
Text to be displayed as Client Detail Title. |
Note: You can also specify the fields to be displayed under the Client Detail Screen by clicking on the Check boxes.
3. Click 
to save the Support Ticket settings.
Note: The Support Ticket settings will be displayed in the Self Help, as shown in the Figure 6-5-2.
