e11 Help Desk Software Manual for customer support & service software
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The new features that were added in the Representative Manual Version 4.4 are:
New Filter on the basis of corporate account and sub corporate account has been added in Rep Section Inbox. To use this functionality, go to Inbox -> Open -> icon> Select Corporate A/C from Filter in option.
Corporate Account user can create ticket on behalf of another user within the same corporate account.
Now, you can decide if you would like to send the Auto Responder every time the ticket is fixed/awaiting customer response or closed on the Reply screen itself.