e11 Help Desk Software Manual for customer support & service software
The Event Log shows all the events related to a ticket like creating, modifying, viewing, etc.
To view the event log:
1. Open a Ticket by clicking on its Subject or Ticket Number (T. No).
2. Click Event Log, to view the details. Figure 3-5-1 shows the Event Log Page. In this example, you are viewing Event Log for the Ticket Id: 1.