Check Event Log

The Event Log shows all the events related to a ticket like creating, modifying, viewing, etc.

To view the event log:

1.      Open a Ticket by clicking on its Subject or Ticket Number (T. No).

2.      Click Event Log, to view the details. Figure 3-5-1 shows the Event Log Page. In this example, you are viewing Event Log for the Ticket Id: 1.

Figure 3-5-1: Event Log