e11 Help Desk Software Manual for customer support & service software
To delete a ticket:
1. Click , or tab from the Inbox screen.
2. If the Find For box is not visible, click Find , and then search for a ticket.
3. Check the box against the Ticket Number (T. No.), you want to delete as shown in the Figure 3-12-1.
4. Click . A delete confirmation box pops-up. Click to confirm the deletion of the ticket.