e11 Help Desk Software Manual for customer support & service software
|
To delete a ticket:
1.
Click
,
or
tab from the Inbox screen.
2.
If the Find For box is not
visible, click Find
, and then search for a ticket.
3. Check the box against the Ticket Number (T. No.), you want to delete as shown in the Figure 3-12-1.

4.
Click
. A delete
confirmation box pops-up. Click
to confirm the deletion
of the ticket.