in the toolbar, as shown in the Figure 6-1-1.e11 Help Desk Software Manual for customer support & service software
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E-mail Notification automatically sends all notifications related to a ticket, when a ticket is assigned or reassigned to you, or pulled by another representative.
To get an E-mail notification:
1. Click E-mail Notification in the toolbar, as shown in the Figure 6-1-1.
2. Select an Existing Ticket Group for E-mail notification from the dropdown menu, as shown in the Figure 6-1-2.
Tip: You can also create a new ticket group for E-mail notifications by selecting the ‘Make New Ticket Group’. To know more about creating a new ticket group, refer to the Administrator section.
3. You can either receive notification on your default E-mail account specified in your representative profile, or you can provide an alternative E-mail address, as shown in the Figure 6-1-4.
4. Click 
to save the changes.