e11 Help Desk Software Manual for customer support & service software
You can search a ticket based on various fields using the Find option.
To filter a ticket:
1. Go to the Inbox screen.
2. Select the field from the ‘Filter In’ drop-down menu and then enter the corresponding information in the ‘for’ box, as shown in the Figure 3-11-1.
Note: If the Find box is not visible, click Find .
3. Click .
4. The searched results will be displayed, as shown in the Figure 3-11-2.