e11 Help Desk Software Manual for customer support & service software
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e11 Help Desk is the next generation solution for providing high-end client services. This software integrates with the eCRM practices, for an efficient helpdesk application. It tracks clients' details, manages and replies to the requests and also monitors the processing of the requests. This software is designed to improve and add convenience to your client services.
Creating a Ticket on Behalf of a Client