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e11 Help Desk Software Manual for customer support & service software
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This section provides information on how to log in to the interface.
To Log In:
1. Open the Internet Explorer and type the URL in the address bar. It is generally http://address where you have installed e11 Help Desk/admin/.
Note: Contact the administrator incase you have a doubt about what to do or are unable to login (most possible reasons are invalid password, when a representative has been blocked or the profile has been deleted).
2. Figure 1-1-1 shows the Log In page. Enter the Representative Name and Password (which is
case sensitive) and click .
3. Click 
to close the Internet Explorer window. A
confirmation box pops-up. Click 
to confirm.
Tip: Representatives can also select the language of their choice from the Language dropdown menu.
Note: The e11 Help Desk works best with Internet Explorer 5.5 and above.