Manage Tickets

 

This section provides information on how to view, sort, link, find or reply to a ticket. Further, this section covers features like saving in answer book while replying and ticket threading.

 

Tip: You can also access some of the sections using toolbar.

 

More Information

View Tickets

Perform Queue Based Search

Sort Tickets

Assign Tickets

Check Event Log

Reply to a Ticket

Attach Files

View Client History

Save in Answer Book while Replying

Managing Threads

Filter a Ticket

Delete a Ticket

Recover a Ticket

Change Status

Link and Unlink Tickets

Reply to Linked Tickets

Manage Clock Timer