from
the main menu.e11 Help Desk Software Manual for customer support & service software
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To monitor the time taken from creation to closure of a ticket you can use the Work time feature.
Note: To view the work time while creating or replying to a ticket, it must be enabled by the administrator.
To manage work time:
1.
Click on from
the main menu.
2. Compose New Ticket page opens, as shown in the Figure 3-17-1.
Note: You can only close a ticket at the time of creating a ticket by selecting Closed in the Status drop-down menu.
3.
Click on 
to
start the clock and stop to 
the clock.
Note: If you want to reset the stopwatch, click on
.