Performed Queue Based Filter

Queue Based Search assists in viewing and filtering of ticket(s) on the basis of queued list under a specified category. In addition, a representative can only view the tickets assigned to him/her by selecting My Case, from the dropdown menu.

To filter tickets:

1.      On the Inbox screen, select a category such as Bug Queue, Suggestion Queue, etc. from the Queue drop-down menu.

2.      Figure 3-2-1 shows Queue Search Page. In this example, you are viewing all the tickets listed under Suggestion Queue category.

Figure 3-2-1: Queue Search Page