, 
or 
tab from the Inbox screen.e11 Help Desk Software Manual for customer support & service software
|
To recover a ticket:
1.
Click , or tab from the Inbox screen.
2.
Click Trash 
to open the Deleted Tickets page. Then, search for a ticket.
3. Check the box against the Ticket Number (T. No.) you want to recover, as shown in the Figure 3-13-1.
4.
Click 
. A recover
confirmation box pops-up. Click 
to recover.
Tip: You can delete a ticket permanently by clicking
in the Deleted Tickets page. A confirmation box
pops-up. Click .
You can go back to active tickets by simply clicking
Active 
.