Save in Answer Book while Replying

Save in Answer Book while Replying helps you to build a knowledge base where clients can search on existing tickets before creating a new ticket. In addition, representative can also refer to this knowledge base for resolving similar tickets.

To save in answer book:

1.      Check Save in Answer Book box while replying. Figure 3-9-1 shows the Save In Answer Book option in the Reply page.

Figure 3-9-1: Reply Page

2.      Click . The Save in Answer Book window will be displayed, as shown in the Figure 3-9-2.

Figure 3-9-2: Save in Answer Book

3.      Enter the Keyword and click  to save the information.