from the main menu.e11 Help Desk Software Manual for customer support & service software
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By default, copies of tickets created on clients’ behalf are saved in Sent Items.
Tracking the Sent Items:
1.
Click on Sent Items from the main menu.
2. Figure 4-1-1 shows the Sent Items Page. You can view all tickets created on behalf of the client.
3. To view details of a ticket, click on its Subject.
4.
You can also search for a
ticket, using Find 
. Select the field from the drop-down
menu and enter the corresponding information in the Find box.
Tip: Tickets can be sorted on the basis of the Ticket Number, Date, Subject and Client (To).
You can also print specific pages by clicking Print
.
Note: You cannot reply to a ticket from the sent items page.