Sort Tickets

Sort Tickets allow representatives to view tickets in a particular order sorted on the basis of Ticket Number (T. No.), Date, From, Subject and Owner.

To perform sorting:

1.      Go to the Inbox screen.

2.      Click on the column heading. Figure 3-3-1, shows tickets sorted on the basis of Ticket Number (T.No). 

Figure 3-3-1: Sort Tickets Page