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Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase
Home > Solutions > Pricing Policies > e11 help desk software Support Plans and Policies
 
Flexible Plans to Meet Your Business Needs
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase

e11 is committed to ensure the success of our clients. Delivered globally and around the clock, e11 Technical Support is dedicated to resolving issues observed in implementing and maintaining e11 help desk software applications for all our clients. Promptly dealing with any issues that arise in your use of e11 is our top priority. As such, we are pleased to provide you with general metrics about our own support performance below. To best meet your business needs, we offer a choice in support plans:

 
 
Support Packages
 
  Duration Medium Tickets Response Time
(Maximum)
Resolution Time (Maximum) Availability Price Named Account Manager
Standard 1 Year Email, Web Support and Phone(As per the EULA) 15 Per month (First month- Unlimited tickets 8 Hrs. 30 Hrs. 12 AM EST - 8 PM EST. 5 Days a week $150- $1000 (As described  above No
Extended 1 Year Email, Phone Web Support 40 Per month (First month- Unlimited tickets 4 Hrs. 12 Hrs. 24 x 7, 365 days $ 2000 Yes
Case to Case   Email, web Support   12 Hrs. 30 Hrs. 12 AM EST - 5 PM EST. 5 Days a week $ 30 No
Read more about our support and upgrade policy here >>