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Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase
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Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase
Home > Solutions > Pricing Policies
 
Whether you are 1 person in your organization or you represent a large organization, we have licensing policy to suite your requirements:
License Fee for solution that you host on your servers
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase
Name Rep/Admin Users/ Customers Cost Support  Fee

Upgrade Fee
3 Rep Pack

3

Unlimited

US $999

US $ 150 per year
US $ 150 per year
10 Rep Pack

10

Unlimited
US $ 1800
US $ 200 per year
US $ 200 per year
20 Rep Pack
20
Unlimited
US $ 2700
US $ 300 per year
US $ 300 per year
50 Rep Pack
50
Unlimited
US $ 4500
US $ 500 per year
US $ 500 per year
100 Rep Pack
100
Unlimited
US $ 6000
US $ 700 per year
US $ 700 per year
Each Additional Rep License
1
Unlimited
US $ 250
Unlimited Rep
Unlimited
Unlimited
US $ 7000
US $ 1000 per year
US $ 1000 per year
Optional Services

Services

Description

Price

Telephone Training Training is customized as per your requirements US $ 100 per hour
Installation Support
We installed the pre required software on your server and install e11 help desk
US $ 400
Customization
If you require changes in the software that require us to new module or features in the application, you can request by filling in software change request form.Once the change request form is approved, we charge on the basis of per man day
US $ 250 per man day
Consulting, Work Flow Customization & Implementation Services
Our Professional Services team supports your help desk implementation every step of the way. To achieve this goal, we combined our technology expertise and business consulting services experience to provide you with Implementation and Integration Services.
US $ 75 per Hour. Travel (From Nearest office), Boarding & Lodging as per actual.
Notes:
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase
Representative (Rep)/ Admin is defined as your company/department staff member involved in replying to a ticket/request or incoming query. We don't base license on the number of users/ customers who will be generating tickets.
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase You can upgrade from one pack to another by paying the differential amount in License, Support and Upgrades Fee
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase Support and Upgrade packages are optional.
 
Hosted Solution : We host and Maintain for you!

Name

6 Month Pre Paid

3 Month Pre Paid

Hosted Space Allocation

3 Rep Pack US $ 100 per Month US $ 125 per Month 75 MB per Rep
10 Rep Pack US $ 150 per Month
US $ 200 per Month
100 MB per Rep
15 Rep Pack US $ 250 per Month
US $ 300 per Month
100 MB per Rep
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase