e11 Help Desk Administrator's Manual give attention to those interfaces, which representatives will use to provide clients with client support. In User Management section, we will discuss how to manage clients, representatives and their rights in the system whereas Ticket Management section allows you to manage all client tickets more effectively. Configure Your Helpdesk allows you to customize the Helpdesk screen to access various features of the software, as per your requirements. Then there are also other features like Manage Report, Manage Your Asset, Service, etc. which also helps representatives to work more effectively.
e11 Help Desk is the next generation solution for providing high-end client services. This software integrates with the eCRM practices, for an efficient helpdesk application. It tracks clients' details, manages and replies to the requests and also monitors the processing of the requests. This software is designed to improve and add convenience to your client services.
