Let your customer themselves resolve their
queries!
Wouldn't
it be great if there was a customer service
solution that could reduce inbound inquiries,
scale with customer demand and still build
customer satisfaction? e11 self service adds
vital self-service capabilities to your support
site. e11 web self service provide robust
web based functionality, it gives power to
the users to solve their problem at their
end. Our unique knowledge
engine enables customers to
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enhance their experience by conducting flexible
and effective searches directly reducing the
cost of providing service and improving customer
satisfaction. Because the information stored
in your fully integrated self-learning knowledge
base is built from customer interactions
and relevancy, the information presented is
customer-driven and relative. |
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Customers with emerging issues and unique
questions can easily escalate to email or
live assistance via live chat and collaboration.
Representative use the self-learning knowledge
base to quickly and accurately respond
to customer inquiries. These interactions
are captured in the knowledge
base for future inquiries, ensuring it
remains customer-driven and up-to-date. |
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