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System
Requirements
Software
Requirements
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Client Desktop
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OS:
Windows (98, NT, XP, 2000, 2003), Linux or Variants
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Browser:
Internet Explorer (5.5 or above), Netscape 7.x,
Mozilla 1.x, Firefox 1.x, Compuserve 7 and Opera
7.11 |
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Others?
Email
Us With Questions |
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Application Server
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Server
Operating System ( Any of these )
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Red Hat Linux |
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Solaris 9/8/7 |
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Windows
NT/98/ME/2000/XP/2003 |
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Web
Server Software ( Any of these )
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Apache
1.3.12 and higher |
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IIS
4.0 and higher |
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Database
Server ( Any of these )
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MySql
(3.23.5x to 4.0.2x) |
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MSSql
(Version 7.0 , 2000) |
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Oracle
(8i.9i,10i) |
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Postgres(7.x) |
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PHP
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PHP >=4.2.3 and <=4.3.10 compiled as CGI
or as Web server Module (On Unix) with the minimum
following support:
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MySql or MSSQL or Oracle (OCI) or PostgresSQL
depending on the database server that is to be
used
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IMAP
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GD
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XML
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DOM XML
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Incoming Mail Server
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POP3 (with or without secured authentication)
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MS Exchange with POP3
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Groupware Mail Server
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Outgoing Mail Server
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Access to any SMTP Server
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Hardware Requirements
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Client Desktop
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500 MHz or above Processor
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64 MB or above RAM
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Application Server
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| Concurrent
Users (Rep and Client) |
Number
of Tickets (Per Hour) |
Minimum
Server Configuration |
| Up
to 20 |
50 |
No
requirement of a separate server.
You can host it on a shared server with minimum
space 5 GB |
| Up
to 50 |
300 |
Processor - 2 GHz or above
RAM - 512 MB or above
HDD - 20 GB or above |
| Up
to 100 |
1000 |
Processor - Dual Processor 2 GHz each
RAM - 1024 MB or above
HDD - 40 GB or above |
| Up
to 300 |
3000 |
Processor - Dual Processor 2 GHz or
above
RAM - 2084 MB or above
HDD - 80 GB SCSI or RAID |
| Up
to 400 |
5000 |
Processor - Quad Processor 2 GHz or
above
RAM - 2 GB or above
HDD - 120 GB SCSI or RAID |
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e11 Help Desk Application size 20 MB
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The space requirement mentioned above is based
on the assumption that customers/reps will be
attaching documents with tickets and the average
size of a ticket would be 500 KB. An increase
in this average would require corresponding increase
in the minimum space requirement
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